The Austrian Public Employment Service (AMS) is the leading service provider on the Austrian labor market. The AMS is divided into a federal, nine state and 98 regional organizations with six branches. The AMS places workers in vacancies and supports the initiative of jobseekers and companies with advice, information, qualification and financial support.

The AMS employs around 6,000 people.

With the rollout of U2D Semiro, our highly flexible learning management system, at AMS, the question arose of a suitable solution for documenting the internal processes and the software used.

It quickly became clear that static documentation is a relic of the past. At AMS there was a clear potential for improvement.

Employees quickly lose track when reading large PDF documents and have to laboriously search through tables of contents or indexes when they have specific questions. In addition, the employees are usually under time pressure when solving their problems, which makes a careful review of the documentation almost impossible. There is also no cross-linking within individual, large documents.

With U2D Aprenia we were able to establish a modern, scalable and dynamic documentation solution at AMS.

In U2D Aprenia, a variety of content formats (e.g. knowledge articles, documents, SCORM files, videos, screencasts, links) can be stored, categorized and tagged in small parts.

Content is easy to find with the search function, and a recommender algorithm suggests relevant topics. Documentation content can be linked directly from the third-party system (in the AMS project from U2D Semiro) by means of deeplinks, so that the user ends up in the appropriate help context with one click.

What is special about the documentation in U2D Aprenia is the company-specific enrichment of the content: employees can exchange ideas and ask questions in discussion forums, and content can be shared with others in the news module.

No matter what level of knowledge the employees have - with the U2D Aprenia documentation system they can access current and personalized content at any time and thus learn in a personalized way!

Outdated, static content in huge PDF files is a thing of the past, instead best practices and lessons learned are offered in attractive, small-scale video formats.